Terugbetalingsbeleid

In accordance with Legislative Decree 206/2005, you have the right to withdraw from a contract, without stating the reasons, using the methods indicated below.

To exercise this right, you must inform:

Vaigustando SRL,

Viale Enrico Fermi 14T, 31011 Asolo TV,

email: supporto@vaigustando.it of your decision to withdraw within 14 days of receiving the purchased product, through an explicit declaration (letter, fax, or email).

 

Effects of withdrawal

Returning products purchased on the Vaigustando online shop is possible up to 14 days from the receipt of the goods, following the procedure described here:

1. Access the reserved area, state your intention to return the entire order or part of it and for what reason, then select the merchandise to be returned, indicating the IBAN code that will be used for the refund. You can then view the return form to print and attach to the package and see the destination address of the returned goods.

2. Book the Courier of your choice and hand over the package to them with the printed form attached.

3. Vaigustando will verify the returned goods and send you an email containing the return confirmation.

4. You will receive a refund of the amount spent within 15 working days, by bank transfer to the details provided in the return request.

 

The returned products must not be altered in any way, must bear all the original labels, and must be returned in their intact packaging.

The return must be shipped or delivered to:

Vaigustando SRL

via Per Resana, 33/E 31023

Resana (TV) -Italy

within 14 days from the day on which the withdrawal was communicated (it is sufficient for the shipment to occur within 14 days, regardless of the date the goods arrive in the warehouse).

Upon successful return, a credit will be issued for the total reversal of the order, except for any products not returned.